Bilingual Auto Sales BDC Specialist | Appointment Setter

Advantage Toyota of River Oaks; Naperville (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Paid Training

Career Growth Opportunities

Paid Time Off

Job summary

Advantage Dealer Group is hiring a Sales BDC Representative (Bilingual Preferred) to drive sales opportunities by engaging with customers, responding to inquiries, and scheduling appointments for our sales team. Ideal candidates have automotive or sales experience, strong communication, and a customer-first mindset.

The role involves outbound outreach, CRM use, and contributing to marketing initiatives in a fast-paced environment.

Qualifications

• Experience in automotive, BDC, call center, customer service or sales preferred.
• Bilingual (English/Spanish) preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Positive attitude with a customer-first mindset.
• Comfortable making outbound calls and following up with customers.
• Proficient with computers and CRM systems.

Responsibilities

• Respond promptly to internet leads, phone calls, text messages, and online inquiries.
• Engage prospective customers and answer questions about vehicle availability and features.
• Schedule and confirm sales appointments.
• Follow up with unsold prospects and previous customers.
• Maintain detailed customer records in the CRM.
• Support dealership marketing campaigns and sales initiatives.
• Meet or exceed daily, weekly, and monthly performance goals.
• Provide an exceptional customer experience from initial contact to appointment arrival.
• Work with sales managers to maximize appointment show and sold rates.

Skills

Customer service

Communication

Organization

Multitasking

Outbound calling

Tools

CRM systems

Digital communication tools

Job description

Advantage Dealer Group is hiring a Sales BDC Representative (Bilingual Preferred) to drive sales opportunities by engaging with customers, responding to inquiries, and scheduling appointments for our sales team. Ideal candidates have automotive or sales experience, strong communication, and a customer-first mindset.

The role involves outbound outreach, CRM use, and contributing to marketing initiatives in a fast-paced environment.