Customer Success Agent, Houston

Coast To Coast Motors; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive dealership in Houston is seeking a Customer Success Agent to enhance the customer experience by assisting them with online applications and prequalifications. The ideal candidate will demonstrate excellent customer service skills and a commitment to self-improvement. Responsibilities include generating appointments and ensuring consistent follow-up with customers to facilitate a quick and easy buying experience. This position is based in Houston, Texas.

Qualifications

• Committed to self-development and learning.

Responsibilities

• Assist customers on the phone to complete online applications.
• Prequalify potential customers for appointments.
• Generate appointments and follow up with customers.

Skills

Customer service skills

Computer proficiency

Attitude

Job description

The Customer Success Agent will report to Ride Room Manager.

Job Overview

Customer Success Agent will assist potential guest on the phone to complete our online application and obtain a prequalification before coming into appointment. Obtaining a prequalification before coming in will minimize time at the location and give guest a fast and easy buying experience and will give Ride Room a larger selection of applications to prequalify from and bring in qualified potential buyers.

Responsibilities and Duties

The CSA must be able to:

• Ability to use a business computer
• Serve our customers with great attitude
• Prequalify potential customers
• Generate Appointments
• Consistent follow up with our customers

Qualifications

The minimum qualifications for this position are:

• Personal Characteristics: Committed to Self-Development and Learning