Bilingual Customer Success Manager — Cybersecurity Growth

Cyderes; Orlando (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Retirement Match

Hybrid Work

Maternity & Paternity Leave

Paid Time Off

Bereavement & Volunteer Time

Professional Development

LinkedIn Learning

Phone Reimbursement

Job summary

Cyderes in Orlando, FL is seeking a Customer Success Manager who thrives on solving cybersecurity challenges. You will manage a book of business, drive retention, expansion, and ensure customers receive maximum value from Cyderes' MDR and security services.

You will establish trusted advisor relationships with client teams and partners, conduct quarterly business reviews, and coordinate with security leaders to align success milestones with risk reduction goals.

Qualifications

• Bilingual Spanish/English required.
• Minimum 2 years of experience in a Customer Success role.
• Minimum 3 years cybersecurity experience with controls and security operations.
• Experience with MSSP Security Operations or Security Consulting.
• Project management experience and ability to document artifacts.
• Strong communication and executive-level relationship skills.

Responsibilities

• MUST be bilingual Spanish/English
• Manage assigned book of business and drive retention, growth, and expansion with your clients
• Establish a trusted security advisor relationship, become an advocate, and partner with your clients.
• Responsible for scheduling and hosting client meetings and operational reviews.
• Drive and own the customer journey, ensuring you deliver client service elements appropriately and drive outcomes and value for your clients.
• Monitor client health, drive client engagement, and ensure prompt companywide response to client requests and planning objectives.
• Create and deliver quarterly and strategic executive business reviews.
• Create, manage, and nurture a strategic relationship with partners including Directors, Executives, line of business leaders, and security professionals.
• Primary point of contact for client and client contacts, your team, and team members

Skills

Bilingual Spanish/English

Job description

Cyderes in Orlando, FL is seeking a Customer Success Manager who thrives on solving cybersecurity challenges. You will manage a book of business, drive retention, expansion, and ensure customers receive maximum value from Cyderes' MDR and security services.

You will establish trusted advisor relationships with client teams and partners, conduct quarterly business reviews, and coordinate with security leaders to align success milestones with risk reduction goals.