Customer Success Manager: Threat Intelligence & Growth

Cyble; Alpharetta (GA); On-site; AUD 90,000 - 140,000; Full time

Job summary

Cyble is seeking a dynamic and tech-savvy Customer Success Manager with a strong understanding of Threat Intelligence and cybersecurity domains to act as the trusted advisor to enterprise customers, ensuring value realization and seamless problem resolution. This role blends relationship management, technical depth, and business acumen.

You will drive account growth through upsell opportunities, manage renewal processes, and collaborate with product and engineering to align roadmaps with

Qualifications

• 5+ years in Customer Success, Technical Account Management, or Solution Engineering in Cyber Threat Intelligence / Security SaaS.
• Strong CTI understanding and security concepts; ability to map security needs to product value.
• Experience managing 15+ enterprise clients across multiple geographies; proven upsell/cross-sell history.

Responsibilities

• Own onboarding, adoption, and ongoing success for enterprise TI customers.
• Translate goals into measurable outcomes via Cyble platform usage and workflows.
• Serve as technical bridge among customers, product, and engineering teams.
• Lead renewals, track upsell opportunities, and report adoption metrics.

Skills

Customer Success

Technical Account Management

Solution Engineering

CTI concepts

CRM tooling

Education

CISSP

CEH

OSINT Analyst

CTIA

Tools

HubSpot

Gainsight

Salesforce

JIRA

Job description

Cyble is seeking a dynamic and tech-savvy Customer Success Manager with a strong understanding of Threat Intelligence and cybersecurity domains to act as the trusted advisor to enterprise customers, ensuring value realization and seamless problem resolution. This role blends relationship management, technical depth, and business acumen.

You will drive account growth through upsell opportunities, manage renewal processes, and collaborate with product and engineering to align roadmaps with