Cybersecurity Customer Success Manager

Critical Start, Inc.; Oregon; Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive salary with bonus

Health benefits

401(k) with matching

Unlimited PTO

Parental/military leave

Life insurance

Wellness initiatives

Job summary

Critical Start, Inc. in Plano, TX is seeking an experienced Customer Success Manager to guide customers through their post‑sales journey, ensuring they achieve measurable outcomes and ongoing value from our cybersecurity solutions.

You will conduct quarterly business reviews, manage multiple accounts, and partner with Product, Marketing, and Security Operations to drive adoption and retention while mitigating risks and expanding customer outcomes.

Qualifications

• 5+ years of experience in customer success, account management, or a related role.
• Proven ability to manage multiple customer accounts with a focus on retention and measurable outcomes.
• Strong communication and presentation skills, both written and verbal.
• Experience with customer success tools like Gainsight or Salesforce.
• Problem-solving and project management skills with a proactive approach to customer challenges.
• Ability to collaborate across teams and elevate issues effectively when necessary.

Responsibilities

• Delivering Customer Value: Work closely with customers to help them achieve goals and see value in our solutions.
• Customer Engagement: Conduct regular reviews, including QBRs, to highlight measurable results and ROI.
• Risk Management: Monitor satisfaction and mitigate risks to customer success.
• Cross‑Functional Collaboration: Partner with Product, Marketing, and Security Operations to incorporate feedback.
• Special Projects: Participate in initiatives to improve team efficiency and knowledge sharing.

Skills

Customer success

Account management

Communication

Presentation

Cross-functional collaboration

Proactive problem‑solving

Tools

Gainsight

Salesforce

Job description

Critical Start, Inc. in Plano, TX is seeking an experienced Customer Success Manager to guide customers through their post‑sales journey, ensuring they achieve measurable outcomes and ongoing value from our cybersecurity solutions.

You will conduct quarterly business reviews, manage multiple accounts, and partner with Product, Marketing, and Security Operations to drive adoption and retention while mitigating risks and expanding customer outcomes.