Customer Success Manager: Ownership, Retention & Growth (Remote)

CyberSheath; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work opportunity

Tools and data access for customer success

High-performance culture

Job summary

CyberSheath, a rapidly growing managed services provider, is looking for a Customer Success Manager to lead customer relationships and ensure positive outcomes. This role involves owning customer success, managing onboarding and execution of projects, and ensuring internal teams deliver effective service.

The ideal candidate will have a minimum of 5 years of experience and a deep understanding of IT systems. This remote role requires strong communication skills and the ability to work proactively.

Qualifications

• Comfortable managing the execution of technical projects.
• Strong business acumen with a focus on execution and customer retention.
• Ability to create meaningful relationships across technical and operational teams.

Responsibilities

• Act as single point of accountability for a portfolio of customers.
• Manage onboarding and technology rollouts.
• Conduct business reviews and track KPIs.

Skills

Customer-Focused

Execution-Driven

Organized & Disciplined

Proactive Communicator

Process-Oriented but Flexible

Education

Minimum 5 years as a CSM in a tech-focused environment

Tools

IT systems and platforms

Dashboard tools

Ticketing systems

Job description

CyberSheath, a rapidly growing managed services provider, is looking for a Customer Success Manager to lead customer relationships and ensure positive outcomes. This role involves owning customer success, managing onboarding and execution of projects, and ensuring internal teams deliver effective service.

The ideal candidate will have a minimum of 5 years of experience and a deep understanding of IT systems. This remote role requires strong communication skills and the ability to work proactively.