Hybrid Cybersecurity Customer Success Manager

Semperis; Addison (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Semperis is seeking a Customer Success Manager to ensure customers achieve value and satisfaction with our cybersecurity products in the Americas. You will collaborate with Technical Delivery and Sales to maximize opportunities for strategic commercial customers and Semperis.

You will onboard new customers, drive health checks, upsell opportunities, and renewals while building scalable, repeatable processes. The role emphasizes strategic communication and customer advocacy.

Qualifications

• 3+ years in Customer Success or related role in cybersecurity SaaS.
• Ability to explain threats and product value to CISOs and CIOs.
• Strong data storytelling with telemetry and risk scores.
• Experience onboarding, health checks, and renewal processes.
• Experience with cross-functional collaboration.

Responsibilities

• Design success plans for ~50 strategic customers through onboarding, upsell, and renewal.
• Measure and report on customer health, satisfaction, retention, and growth.
• Gather customer feedback for product development and improvements.
• Lead training sessions to ensure users derive value from the product.
• Maintain accurate customer records for personalized interactions.
• Develop ongoing customer development programs (health checks, workshops).
• Identify references and assist with case studies.
• Stay informed on Semperis technology, products, and services.
• Help enhance CS processes and systems across Semperis.

Skills

Customer success

Executive presence

Storytelling with data

Project management

Conflict resolution

Consultative selling

Tools

SFDC

Active Directory

Job description

Semperis is seeking a Customer Success Manager to ensure customers achieve value and satisfaction with our cybersecurity products in the Americas. You will collaborate with Technical Delivery and Sales to maximize opportunities for strategic commercial customers and Semperis.

You will onboard new customers, drive health checks, upsell opportunities, and renewals while building scalable, repeatable processes. The role emphasizes strategic communication and customer advocacy.