Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Town of Massena (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Generous time off package

Job summary

Sherwin Williams is seeking Customer Service Specialists to work closely with wholesale and retail customers in Massena, NY. In this role, you will determine customer needs, answer questions regarding our products, and provide the right solutions while ensuring maximum client satisfaction.

Please note that this position involves interaction with customers of all ages and may require access to sensitive information. The role offers health benefits, retirement savings, and a generous leave package that includes vacation and holidays.

Qualifications

• Strong customer service skills with a focus on client satisfaction.
• Ability to resolve customer concerns promptly and effectively.
• Knowledge of Sherwin-Williams products and services.

Responsibilities

• Work closely with customers to identify needs and recommend solutions.
• Handle customer inquiries regarding products and services.
• Maintain high visual standards of products and store.

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #5742, located at: 164 Harte-Haven Center, Massena NY 13662 This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/