Bilingual Customer Service Specialist (Spanish)

Sherwin--william; Medford (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Parental leave

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to work at Store #5365 in Medford, MA. You will help wholesale and retail customers by identifying their needs, answering questions about products, and recommending the best solutions.

The role emphasizes prompt issue resolution and maintaining product quality and store presentation. You will contribute to achieving the store's sales goals and stay current on product features to deliver excellent customer service in a fast-paced retail

Responsibilities

• Determine customers' needs and answer questions about Sherwin-Williams products.
• Recommend the right solutions to wholesale and retail customers.
• Promptly resolve customer concerns and ensure maximum client satisfaction.
• Stay up-to-date with product features and maintain high quality and visual standards of products and store.
• Contribute to meeting the store's sales goals.

Job description

Job Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Location

The individual selected for this role will be expected to work at Store #5365, located at: 630 Fellsway, Medford, MA 02155.

Benefits

• This position is eligible for health benefits such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits.
• Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

Job Duties

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.