Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Lancaster (Lancaster County); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams in Lancaster, PA is seeking a Customer Service Specialist to assist customers, answer product questions, and recommend solutions. The role emphasizes prompt issue resolution to maximize satisfaction and to help meet store sales goals.

You may work at Store #3334, located at 1186 Dillerville Rd, Lancaster, PA 17601. Responsibilities include dealing with customers, some of whom may be minors, handling cash and other payment methods, and staying current with product features while

Qualifications

• Experience in customer service helps.
• Ability to handle cash and operate POS equipment.

Responsibilities

• Assist customers by determining needs and recommending products.
• Answer questions about Sherwin-Williams products and services.
• Resolve customer concerns promptly to ensure satisfaction and uphold store standards.
• Support store sales goals and maintain product quality and visual standards.

Skills

Customer service

Cash handling

Tools

POS system

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #3334, located at: 1186 Dillerville Rd Lancaster, PA 17601.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.