Bilingual Customer Service Specialist - English/Spanish

JPMorganChase; Heathrow (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

JPMorganChase is seeking a bilingual Customer Service Associate to support our diverse clientele from our Florida-based team. You will handle high volumes of inbound calls, resolve product inquiries, and deliver empathetic solutions, while adhering to regulatory guidelines.

Join a dynamic environment where teamwork, continuous learning, and adapting to evolving financial technologies are valued. You will build relationships and contribute to customer satisfaction and business success.

Qualifications

• Reading and speaking in both Spanish and English fluently is required for this role
• Communication, information gathering, and decision-making skills
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
• High school diploma or GED required

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Bilingual Spanish/English

Communication skills

Customer service experience

Multitasking

Empathy and problem solving

Education

High school diploma or GED

Tools

CRM software

Job description

JPMorganChase is seeking a bilingual Customer Service Associate to support our diverse clientele from our Florida-based team. You will handle high volumes of inbound calls, resolve product inquiries, and deliver empathetic solutions, while adhering to regulatory guidelines.

Join a dynamic environment where teamwork, continuous learning, and adapting to evolving financial technologies are valued. You will build relationships and contribute to customer satisfaction and business success.