Bilingual Customer Service & Compliance Specialist

J.P. Morgan Chase & Co; Harrisburg (Dauphin County); Remote; USD 24,796 - 30,307; Full time

Job summary

J.P. Morgan Chase & Co. in Harrisburg, USA seeks a Customer Service Specialist to support bilingual customer interactions and regulatory compliance tasks.

The role emphasizes accuracy in English and Spanish call handling and alignment with company policies. Responsibilities include monitoring regulatory and contact effectiveness metrics, providing feedback on call assessments, and ensuring high-quality service across consumer phone interactions.

Qualifications

• Graduation required.

Responsibilities

• Monitor regulatory compliance and contact effectiveness attributes in English and Spanish for customer care professionals.
• Provide regular feedback on call assessment results through stakeholder discussions.
• Maintain awareness of customer service and regulatory flows affecting high-quality service.
• Reconcile best assessment outcomes with compliance requirements.
• Complete comprehensive assessments to ensure compliance and effectiveness of consumer phone interactions with policies.

Skills

Bilingual English/Spanish

Regulatory compliance understanding

Education

Graduation

Job description

J.P. Morgan Chase & Co. in Harrisburg, USA seeks a Customer Service Specialist to support bilingual customer interactions and regulatory compliance tasks.

The role emphasizes accuracy in English and Spanish call handling and alignment with company policies. Responsibilities include monitoring regulatory and contact effectiveness metrics, providing feedback on call assessments, and ensuring high-quality service across consumer phone interactions.