Bilingual Account Support Specialist I

Aumni; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

comprehensive health care coverage

on-site health and wellness centers

a retirement savings plan

backup childcare

tuition reimbursement

mental health support

financial coaching and more

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, handling inbound calls and delivering exceptional customer service across financial products. You will build relationships, create solutions, and thrive in a fast-paced call center environment with clear processes.

The role emphasizes multilingual communication, empathy, and effective use of multiple systems to satisfy client needs while upholding regulatory standards and quality service.

Qualifications

• Fluent in Spanish and English for effective client conversations.
• Strong communication, information gathering, and decision-making skills.
• At least 1 year of phone or in-person customer interaction experience.
• Ability to multitask across computer systems with accuracy.
• Willingness to adapt to fast-paced, diverse environments.

Responsibilities

• Manages a high volume of inbound calls, delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights to support client solutions.
• Navigates multiple computer systems with efficiency and composure.
• Works independently and with the team to meet goals and performance metrics.
• Follows regulatory and departmental procedures with diligence.
• Takes ownership of each interaction with empathy and respect.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Multitasking

Computer literacy

Empathy

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, handling inbound calls and delivering exceptional customer service across financial products. You will build relationships, create solutions, and thrive in a fast-paced call center environment with clear processes.

The role emphasizes multilingual communication, empathy, and effective use of multiple systems to satisfy client needs while upholding regulatory standards and quality service.