Bilingual Fraud Specialist II (Spanish/English)

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

JPMorganChase in the United States is seeking a Specialist II in Fraud to serve as the first point of contact for clients, delivering courteous service, handling inbound calls about financial products, and offering solutions to meet client needs in a fast-paced environment.

The role emphasizes navigating multiple systems, building relationships, adhering to regulatory practices, and using empathy and sound judgment to resolve complex interactions, with training and weekend shifts possible.

Qualifications

• Bilingual in Spanish and English required and fluent.
• 2+ years of customer service experience on calls or in person.
• Strong communication, information gathering, and decision-making skills.
• Ability to multitask across computer systems in a fast-paced environment.
• Empathy, sound judgment, and effective handling of complex interactions.
• Willingness to adapt to diverse cultural contexts and workplaces.
• Tech-savvy with proficiency in common computer systems.

Responsibilities

• Handles a high volume of inbound calls, providing comprehensive support for financial products.
• Interprets customer needs and delivers actionable insights.
• Navigates multiple computer systems efficiently and accurately.
• Works independently and with teams to achieve goals.
• Follows regulatory and departmental practices and procedures.
• Maintains respectful, empathetic communication with customers.

Skills

Bilingual Spanish/English

Communication skills

Customer interaction

Multitasking

Empathy

Problem solving

Adaptability

Learning ability

Computer literacy

Education

High school diploma or GED

Tools

CRM software

Job description

JPMorganChase in the United States is seeking a Specialist II in Fraud to serve as the first point of contact for clients, delivering courteous service, handling inbound calls about financial products, and offering solutions to meet client needs in a fast-paced environment.

The role emphasizes navigating multiple systems, building relationships, adhering to regulatory practices, and using empathy and sound judgment to resolve complex interactions, with training and weekend shifts possible.