Bilingual Collections Specialist II — Spanish/English

Testing Site - JPMC; Tempe (AZ); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

JPMorganChase is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service for various financial products. The role involves handling inbound calls, building relationships, and offering solutions in a fast-paced call center.

The position requires 2+ years in customer service, fluency in Spanish and English, and the ability to multitask across computer systems while maintaining accuracy and empathy.

Qualifikationen

• Fluent in both Spanish and English required.
• Strong communication, negotiation, information gathering, and decision-making skills.
• Customer interaction and support experience in phone or face-to-face settings (≥2 years), with multitasking.
• Ability to handle complex interactions with empathy, composure, and sound judgment.
• Adaptability to fast-paced, diverse environments and cultural contexts.
• Willingness to learn products and systems quickly and seek feedback.

Aufgaben

• Manages a high volume of inbound/outbound calls, delivering support for financial products.
• Uses customer service expertise to interpret needs and provide insights.
• Navigates multiple computer systems efficiently and remains adaptable.
• Works both independently and with the team to meet goals.
• Follows regulatory and departmental procedures.
• Treats customers with respect and responds with empathy.

Kenntnisse

Bilingual Spanish/English

Communication

Negotiation

Multitasking

Empathy/Calmness

Problem solving

Adaptability

Tech literacy

Ausbildung

High school diploma/GED

Tools

CRM software

Jobbeschreibung

JPMorganChase is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service for various financial products. The role involves handling inbound calls, building relationships, and offering solutions in a fast-paced call center.

The position requires 2+ years in customer service, fluency in Spanish and English, and the ability to multitask across computer systems while maintaining accuracy and empathy.