Bilingual Customer Service Account Specialist - English/Spanish

JPMorgan Chase; Heathrow (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Zusammenfassung

JPMorgan Chase in Heathrow, FL is seeking a Retail: Customer Service Account Specialist I bilingual in English and Spanish. The role handles high-volume inbound calls, supports customers with financial products, and delivers service excellence within a busy call center.

The position requires a high school diploma, strong communication, and multitasking. You will build relationships, follow procedures, and contribute to client satisfaction while working evenings or weekends as needed.

Qualifikationen

• Fluent in English and Spanish reading and speaking.
• 1+ year of customer interaction experience via phone or in-person.
• Ability to manage multiple computer systems and multitask accurately.
• Strong empathy, judgment, and problem-solving.
• Ability to adapt to different cultural contexts and workplace environments.
• Willingness to work evenings and weekends as scheduling requires.

Aufgaben

• Manages a high volume of inbound calls delivering comprehensive support for financial products.
• Interprets needs and delivers insights to customers.
• Navigates multiple computer systems efficiently.
• Works independently and with the team to achieve goals.
• Follows regulatory and departmental practices.
• Takes ownership of each customer interaction with empathy.

Kenntnisse

Bilingual English/Spanish

Customer service

Communication

Multitasking

Phone support

Computer literacy

Ausbildung

High School Diploma or GED

Tools

CRM software

Microsoft Office

Jobbeschreibung

JPMorgan Chase in Heathrow, FL is seeking a Retail: Customer Service Account Specialist I bilingual in English and Spanish. The role handles high-volume inbound calls, supports customers with financial products, and delivers service excellence within a busy call center.

The position requires a high school diploma, strong communication, and multitasking. You will build relationships, follow procedures, and contribute to client satisfaction while working evenings or weekends as needed.