Bilingual Customer Service & Scheduling Coordinator

Installed Building Products; Fayetteville (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(K) with company matching

Paid vacation and holidays

Life Insurance

Job summary

Installed Building Products is seeking a Customer Service Representative in Fayetteville, NC to handle warranty and service calls, document requests, and prepare job tickets. The role involves coordinating schedules and managing work tickets within the internal system.

Strong communication with national builders and customers is required to verify job site readiness, with bilingual English/Spanish a plus. A background in customer service and office software is preferred.

Qualifications

• 1-2 years of customer service experience.
• Fluent English; Spanish a plus.
• Proficient with Word, Excel, and Outlook.
• Excellent communication and interpersonal skills.
• Ability to prioritize, multitask and manage time efficiently.

Responsibilities

• Receive calls for warranty and service requests, document and prepare job tickets.
• Arrange work schedules.
• Manage job work tickets in the internal system.
• Contact national builders and customers to verify readiness of job sites.

Skills

Customer service

Interpersonal skills

Time management

Multitasking

Communication

Tools

CRM software

Microsoft Office

Job description

Installed Building Products is seeking a Customer Service Representative in Fayetteville, NC to handle warranty and service calls, document requests, and prepare job tickets. The role involves coordinating schedules and managing work tickets within the internal system.

Strong communication with national builders and customers is required to verify job site readiness, with bilingual English/Spanish a plus. A background in customer service and office software is preferred.