Bilingual Customer Support & Scheduling Specialist

IBP; Fayetteville (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical, dental, and vision coverage

Company Paid Life Insurance

IBP Foundation

Paid vacation and holidays

Employee Financial Assistance Program

Opportunities for growth and advance.

401(K) with company matching

Short- & Long-Term disability

Job summary

IBP, Custom Door & Gate, seeks a passionate Customer Service Representative in Fayetteville, NC. You will handle warranty and service calls, document requests, prepare job tickets, arrange work schedules, and manage tickets in the internal system while coordinating with national builders and customers to confirm site readiness.

The role requires 1–2 years of customer service experience, knowledge of accounting and CRM software, proficiency in Microsoft Office, and strong communication.

Qualifications

• 1-2 years of customer service experience.
• Knowledge of accounting and CRM software.
• Fluent English/Spanish language skills a plus.
• Proficient in Word, Excel, and Outlook.

Responsibilities

• Receive calls for warranty and service requests, document requests, and prepare job tickets.
• Arrange work schedules.
• Manage job work tickets with the internal system.
• Contact national builders and customers to verify the readiness of job sites.

Skills

Customer service

Multitasking

Communication

English/Spanish

Education

High School or better

Tools

CRM software

Microsoft Office

Job description

IBP, Custom Door & Gate, seeks a passionate Customer Service Representative in Fayetteville, NC. You will handle warranty and service calls, document requests, prepare job tickets, arrange work schedules, and manage tickets in the internal system while coordinating with national builders and customers to confirm site readiness.

The role requires 1–2 years of customer service experience, knowledge of accounting and CRM software, proficiency in Microsoft Office, and strong communication.