Bilingual Installation Scheduling Coordinator

Atlanta Flooring Design Centers Inc; Charlotte (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Group health insurance

Dental & vision insurance

401(k) with match

Employee Stock Ownership Plan

Paid Time Off from first day

Job summary

Atlanta Flooring Design Centers Inc. in Charlotte, NC, is seeking an Installation Scheduling Coordinator to assign installation crews based on expertise and availability. The role requires strong language skills and office-system proficiency to manage documentation and customer communications.

The position emphasizes bilingual English/Spanish fluency, coordination with installers, and the ability to lift up to 70 lbs in a fast-paced warehouse environment. RFMS experience is highly preferred.

Qualifications

• Bilingual fluency in English and Spanish required.
• Strong written and verbal communication skills.
• Experience with customer service and office administration.
• Ability to manage multiple tasks with prioritization and deadline-driven work.

Responsibilities

• Communicates with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standards.
• Schedule work to meet contractor's needs.
• Coordinate and schedule installation follow-up visits as necessary for repairs, corrections and warranty issues.
• Ensure that required documentation is complete and enters appropriate data into company systems accurately and on time.
• Note changes and additions to customer orders as needed.
• Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction.
• Assists with the daily warehouse functions of receiving, loading out installers, and use of a sit down forklift.

Skills

Bilingual English/Spanish

Excellent communication skills

Time management & multi-tasking

Customer service experience

Scheduling coordination

Microsoft Office proficiency

Tools

RFMS

Job description

Atlanta Flooring Design Centers Inc. in Charlotte, NC, is seeking an Installation Scheduling Coordinator to assign installation crews based on expertise and availability. The role requires strong language skills and office-system proficiency to manage documentation and customer communications.

The position emphasizes bilingual English/Spanish fluency, coordination with installers, and the ability to lift up to 70 lbs in a fast-paced warehouse environment. RFMS experience is highly preferred.