Bilingual Customer Service Coordinator | Office-Based

Priva (The Netherlands); Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Real Floors, Inc. is seeking a reliable Customer Service Representative for a full-time, office-based position in Charlotte, NC.

The role involves coordinating between customers and subcontracted service providers, handling orders, answering questions, and ensuring smooth scheduling and installation processes. Ideal candidates will be bilingual in English and Spanish, have 2+ years of customer service experience, and demonstrate strong computer skills and professional communication.

Qualifications

• Bilingual fluency in English and Spanish is required for effective communication in this role.
• 2+ years of customer service experience, preferably over the phone.
• Strong computer skills, with the ability to learn new systems quickly.
• Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
• Professional communication skills, both verbal and written, with a focus on customer satisfaction.
• Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.

Responsibilities

• Process and manage incoming customer orders via phone, email, and our online portal.
• Provide clear and helpful solutions to customer inquiries and direct them as needed.
• Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
• Coordinate with internal departments to resolve any issues related to orders and installations.

Skills

Bilingual English/Spanish

Customer service experience

Detail-oriented

Communication skills

Tools

Gmail

Google Docs

Sheets

Shared Drive

Job description

Real Floors, Inc. is seeking a reliable Customer Service Representative for a full-time, office-based position in Charlotte, NC.

The role involves coordinating between customers and subcontracted service providers, handling orders, answering questions, and ensuring smooth scheduling and installation processes. Ideal candidates will be bilingual in English and Spanish, have 2+ years of customer service experience, and demonstrate strong computer skills and professional communication.