Customer Service & Scheduling Specialist

Installed Building Products; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life insurance

IBP Foundation Scholarship opportunies

Paid vacation and holidays

Employee Financial Assistance Program

401(K) with company matching

Supplemental Insurance (short- andLong

Opportunities for growth and advance

Job summary

Custom Door & Gate, part of the Installed Building Products family, is seeking a Customer Service Representative in Raleigh, NC to support warranty and service calls, document requests, and ticketing.

The role emphasizes coordinating with builders, managing schedules, and delivering excellent customer service. Fluency in English is required with Spanish a plus; proficiency in MS Office and CRM software is preferred.

Qualifications

• 1–2 years of customer service experience.
• Knowledge of accounting and CRM software.
• Bilingual English/Spanish is a plus.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong communication and interpersonal skills.
• Ability to prioritize, multitask, and manage time effectively.

Responsibilities

• Receive calls for warranty and service requests and document inquiries.
• Arrange work schedules and manage job tickets in the internal system.
• Coordinate with national builders and customers to verify site readiness.
• Maintain professional communication and accurate records.

Skills

Customer service

Tools

CRM software

Microsoft Office

Job description

Custom Door & Gate, part of the Installed Building Products family, is seeking a Customer Service Representative in Raleigh, NC to support warranty and service calls, document requests, and ticketing.

The role emphasizes coordinating with builders, managing schedules, and delivering excellent customer service. Fluency in English is required with Spanish a plus; proficiency in MS Office and CRM software is preferred.