Bilingual Customer Service & Scheduling Specialist

Custom Door & Gate Fayetteville Location; Raleigh (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Company paid life insurance

401(k) with company matching

Paid vacation and holidays

Scholarship opportunities

Employee financial assistance program

Opportunities for growth and advance

IBP Foundation

Job summary

Custom Door & Gate is seeking a Customer Service Representative in Raleigh, NC to support warranty and service requests, schedule work, and manage job tickets. The role emphasizes strong communication, bilingual English/Spanish skills, and proficiency with CRM software and MS Office.

Ideal candidates have 1–2 years in customer service, can balance priorities, and uphold service ethics. We offer a range of benefits and opportunities within the IBP family of companies.

Qualifications

• 1–2 years of customer service experience
• Knowledge of accounting and CRM software
• Fluent English/Spanish language skills a plus
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Excellent communication and interpersonal skills
• Ability to prioritize, multitask, and manage time efficiently
• Knowledge of customer service ethics, principles, and procedures

Responsibilities

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Responsible for arranging work schedules
• Manage job work tickets with the internal system
• Contact national builders and customers to verify readiness of job sites

Skills

Customer service

CRM software

Office suite

Communication skills

Multitasking

Time management

English/Spanish

Ethics & procedures

Education

High School or better

Tools

Microsoft Office

CRM software

Job description

Custom Door & Gate is seeking a Customer Service Representative in Raleigh, NC to support warranty and service requests, schedule work, and manage job tickets. The role emphasizes strong communication, bilingual English/Spanish skills, and proficiency with CRM software and MS Office.

Ideal candidates have 1–2 years in customer service, can balance priorities, and uphold service ethics. We offer a range of benefits and opportunities within the IBP family of companies.