Bilingual Customer Service & Sales Support Specialist

SRS Distribution Inc.; Louisville (KY); Vor Ort; USD 37.000 - 54.000; Vollzeit

Benefits dieser Stelle

Competitive weekly pay

401(k) with company match

Paid time off (vacation, sick, holiday

Medical/dental/vision benefits

Zusammenfassung

SRS Building Products - Louisville seeks a Customer Service Representative to deliver outstanding counter and phone service, process orders in ERP/CRM, and support sales with timely fulfillment. You’ll coordinate with sales, drivers, and warehouse to ensure accuracy and speed.

Ideal candidates have 1–2 years of customer service experience, a high school diploma, and are bilingual English/Spanish preferred, with a team-focused, proactive mindset.

Qualifikationen

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening; bilingual English/Spanish preferred.

Aufgaben

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.

Kenntnisse

Customer service

Phone handling

CRM systems

ERP platforms

Team collaboration

Problem solving

Time management

Sales support

Bilingual English/Spanish

Ausbildung

High school diploma

Associate's or bachelor's in communications or business management

Tools

CRM systems

ERP systems

Jobbeschreibung

SRS Building Products - Louisville seeks a Customer Service Representative to deliver outstanding counter and phone service, process orders in ERP/CRM, and support sales with timely fulfillment. You’ll coordinate with sales, drivers, and warehouse to ensure accuracy and speed.

Ideal candidates have 1–2 years of customer service experience, a high school diploma, and are bilingual English/Spanish preferred, with a team-focused, proactive mindset.