Bilingual Customer Service & Sales Support (Spanish/English)

Employee Relations Associates, Inc.; Norcross (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Employee Relations Associates, Inc. is seeking a Bilingual Customer Service & Sales Support Representative (Spanish/English) to join its team.

The role emphasizes helping contractors and business customers, handling inquiries, quotes, orders, and ERP data entry in a fast-paced environment. You will work with sales, warehouse, and purchasing teams to ensure timely order fulfillment, while delivering outstanding service in both English and Spanish and building strong customer relationships for

Qualifications

• Fluent in Spanish and English (spoken and written).
• Experience in customer service or inside sales preferred.
• Experience in construction, industrial distribution, building materials, or related industries is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational skills; ability to multitask in a fast-paced environment.
• Proficient with MS Office and ERP/order management systems.
• Independent worker who can also collaborate with a team.

Responsibilities

• Serve as the first contact for walk-in, phone, and email customers in English and Spanish.
• Assist customers with product inquiries, pricing, orders, and status updates.
• Prepare quotes, process sales orders, and enter data into ERP.
• Process payments and remittances with accurate records.
• Support outside sales by preparing quotes and researching products.
• Maintain organized showroom and display merchandise professionally.
• Resolve customer concerns promptly while maintaining satisfaction.
• Build relationships to encourage repeat business and identify opportunities for additional sales.
• Collaborate with warehouse, purchasing, and sales for timely order fulfillment.
• Perform general administrative and customer service duties.

Skills

Bilingual Spanish-English

Customer service

Inside sales

ERP systems

Order processing

Microsoft Office

Tools

ERP software

Microsoft Office

Job description

Employee Relations Associates, Inc. is seeking a Bilingual Customer Service & Sales Support Representative (Spanish/English) to join its team.

The role emphasizes helping contractors and business customers, handling inquiries, quotes, orders, and ERP data entry in a fast-paced environment. You will work with sales, warehouse, and purchasing teams to ensure timely order fulfillment, while delivering outstanding service in both English and Spanish and building strong customer relationships for