Bilingual Customer Service & Sales Support

Employee Relations Associates, Inc.; Norcross (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Employee Relations Associates, Inc. is seeking a Bilingual Customer Service & Sales Support Representative (Spanish/English) to join its team.

The role emphasizes helping contractors and business customers, handling inquiries, quotes, orders, and ERP data entry in a fast-paced environment. You will work with sales, warehouse, and purchasing teams to ensure timely order fulfillment, while delivering outstanding service in both English and Spanish and building strong customer relationships for

Qualifications

• Fluent in Spanish and English (spoken and written).
• Experience in customer service or inside sales preferred.
• Experience in construction, industrial distribution, building materials, or related industries is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational skills; ability to multitask in a fast-paced environment.
• Proficient with MS Office and ERP/order management systems.
• Independent worker who can also collaborate with a team.

Responsibilities

• Serve as the first contact for walk-in, phone, and email customers in English and Spanish.
• Assist customers with product inquiries, pricing, orders, and status updates.
• Prepare quotes, process sales orders, and enter data into ERP.
• Process payments and remittances with accurate records.
• Support outside sales by preparing quotes and researching products.
• Maintain organized showroom and display merchandise professionally.
• Resolve customer concerns promptly while maintaining satisfaction.
• Build relationships to encourage repeat business and identify opportunities for additional sales.
• Collaborate with warehouse, purchasing, and sales for timely order fulfillment.
• Perform general administrative and customer service duties.

Skills

Bilingual Spanish-English

Customer service

Inside sales

ERP systems

Order processing

Microsoft Office

Tools

ERP software

Microsoft Office

Job description

Bilingual Customer Service & Sales Support

Job Description

Bilingual Customer Service & Sales Support Representative (Spanish/English)

About the Opportunity

A well-established and growing construction supply company is seeking a Bilingual Customer Service & Sales Support Representative to join its team. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, supporting sales efforts, and working in a fast-paced environment. The ideal candidate is fluent in both English and Spanish and is passionate about delivering exceptional service to contractors, business customers, and internal teams.

Key Responsibilities

• Serve as the first point of contact for walk-in, phone, and email customers, providing professional and friendly service in both English and Spanish.
• Assist customers with product inquiries, pricing, order placement, and order status updates.
• Prepare customer quotes, process sales orders, and accurately enter information into the company's ERP system.
• Process payments and remittances while maintaining accurate records.
• Support outside sales representatives by preparing quotes, researching products, coordinating supplier information, and assisting with customer follow-up.
• Maintain an organized, well-stocked showroom and ensure merchandise is displayed professionally.
• Resolve customer concerns promptly and professionally while maintaining a high level of customer satisfaction.
• Build strong relationships with customers to encourage repeat business and identify opportunities for additional sales.
• Collaborate with warehouse, purchasing, and sales teams to ensure timely and accurate order fulfillment.
• Perform general administrative and customer service duties as assigned.

Qualifications

• Fluent in Spanish and English (spoken and written) required.
• Previous customer service, inside sales, retail sales, or account support experience preferred.
• Experience in construction, industrial distribution, building materials, or related industries is a plus, but not required.
• Strong communication and interpersonal skills with the ability to build customer relationships.
• Excellent organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable using Microsoft Office and learning ERP or order management systems.
• Positive attitude, strong attention to detail, and a proactive approach to problem-solving.
• Ability to work independently while contributing to a collaborative team environment.

What We're Looking For

We're looking for someone who enjoys helping customers, thrives in a busy environment, and takes pride in delivering outstanding service. This individual should be eager to learn, motivated to support sales growth, and comfortable communicating with a diverse customer base in both English and Spanish. If you enjoy working with people, solving problems, and being part of a growing organization, we'd love to hear from you.

Bilingual Customer Service & Sales Support Representative (Spanish/English)

About the Opportunity

A well-established and growing construction supply company is seeking a Bilingual Customer Service & Sales Support Representative to join its team. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, supporting sales efforts, and working in a fast-paced environment. The ideal candidate is fluent in both English and Spanish and is passionate about delivering exceptional service to contractors, business customers, and internal teams.

Key Responsibilities

• Serve as the first point of contact for walk-in, phone, and email customers, providing professional and friendly service in both English and Spanish.
• Assist customers with product inquiries, pricing, order placement, and order status updates.
• Prepare customer quotes, process sales orders, and accurately enter information into the company's ERP system.
• Process payments and remittances while maintaining accurate records.
• Support outside sales representatives by preparing quotes, researching products, coordinating supplier information, and assisting with customer follow-up.
• Maintain an organized, well-stocked showroom and ensure merchandise is displayed professionally.
• Resolve customer concerns promptly and professionally while maintaining a high level of customer satisfaction.
• Build strong relationships with customers to encourage repeat business and identify opportunities for additional sales.
• Collaborate with warehouse, purchasing, and sales teams to ensure timely and accurate order fulfillment.
• Perform general administrative and customer service duties as assigned.

Qualifications

• Fluent in Spanish and English (spoken and written) required.
• Previous customer service, inside sales, retail sales, or account support experience preferred.
• Experience in construction, industrial distribution, building materials, or related industries is a plus, but not required.
• Strong communication and interpersonal skills with the ability to build customer relationships.
• Excellent organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable using Microsoft Office and learning ERP or order management systems.
• Positive attitude, strong attention to detail, and a proactive approach to problem-solving.
• Ability to work independently while contributing to a collaborative team environment.

What We're Looking For

We're looking for someone who enjoys helping customers, thrives in a busy environment, and takes pride in delivering outstanding service. This individual should be eager to learn, motivated to support sales growth, and comfortable communicating with a diverse customer base in both English and Spanish. If you enjoy working with people, solving problems, and being part of a growing organization, we'd love to hear from you.

“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”