Bilingual Customer Service & Sales Support Pro

SRS Distribution; Tuscaloosa (AL); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/dental/vision

Flexible spending accounts

Life and disability insurance

Descripción de la vacante

SRS Building Products in Tuscaloosa, AL seeks a Customer Service Representative to deliver outstanding counter and phone service. You will coordinate with sales, drivers, and warehouses to ensure timely orders and support growth, with a focus on bilingual English/Spanish communication.

Ideal candidates bring strong customer service, familiarity with CRM/ERP, and a proactive, team-oriented attitude aligned with the company culture.

Formación

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.

Responsabilidades

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual skills to enhance customer experience and expand reach.

Conocimientos

Customer service

Phone handling

CRM experience

ERP experience

Communication skills

Bilingual English/Spanish

Educación

High school diploma

Associate or bachelor in communications or business

Herramientas

CRM systems

ERP platforms

Descripción del empleo

SRS Building Products in Tuscaloosa, AL seeks a Customer Service Representative to deliver outstanding counter and phone service. You will coordinate with sales, drivers, and warehouses to ensure timely orders and support growth, with a focus on bilingual English/Spanish communication.

Ideal candidates bring strong customer service, familiarity with CRM/ERP, and a proactive, team-oriented attitude aligned with the company culture.