Bilingual Customer Service Pro (Spanish)

srsdistribution; Salt Lake City (UT); On-site; USD 21,000 - 28,000; Full time

Job summary

SRS Building Products in Salt Lake City is seeking a Customer Service Representative to deliver outstanding service to walk-in customers, process orders, and support sales.

You will liaise with sales, drivers, and warehouse teams, use CRM and ERP tools, and apply bilingual English/Spanish skills to enhance customer experience; this on-site role emphasizes teamwork, accuracy, and a proactive attitude.

Qualifications

• Customer service and phone handling experience with active listening.
• Familiar with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills and a team-focused mindset.
• Experience supporting sales and identifying opportunities.
• Bilingual English/Spanish preferred.
• Valid driver’s license and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Intermediate ERP skills for transaction management.
• Experience in B2B building materials distribution.

Responsibilities

• Handle inquiries and complaints via phone, email, and in-person.
• Provide product information, resolve issues, and maintain records.
• Assist walk-in customers with counter sales and coordinate with teams.
• Process transactions in ERP and contribute to sales growth.
• Uphold company values and ensure compliance; bilingual support.

Skills

Customer service

Phone handling

Active listening

Order entry

Cash handling

Interpersonal skills

Team collaboration

Communication

Problem solving

Time management

Education

High school diploma

Associate/Bachelor degree in communications or business management

Tools

CRM software

ERP systems

Job description

SRS Building Products in Salt Lake City is seeking a Customer Service Representative to deliver outstanding service to walk-in customers, process orders, and support sales.

You will liaise with sales, drivers, and warehouse teams, use CRM and ERP tools, and apply bilingual English/Spanish skills to enhance customer experience; this on-site role emphasizes teamwork, accuracy, and a proactive attitude.