Bilingual Customer Service Specialist — Multi-Location

Sherwin-Williams Co.; Bessemer (AL); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Sherwin-Williams Co. is seeking a Customer Service Specialist to work with wholesale and retail customers, determine needs, answer questions about products, and recommend solutions.

The role emphasizes prompt resolution of concerns, maintaining product quality and displays, and achieving store sales goals. The position involves customer contact, potential minors in the process, and access to cash and payment methods.

Qualifikationen

• Must be able to read, write, comprehend, and communicate in English

Aufgaben

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Kenntnisse

Customer service

Ausbildung

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Jobbeschreibung

Sherwin-Williams Co. is seeking a Customer Service Specialist to work with wholesale and retail customers, determine needs, answer questions about products, and recommend solutions.

The role emphasizes prompt resolution of concerns, maintaining product quality and displays, and achieving store sales goals. The position involves customer contact, potential minors in the process, and access to cash and payment methods.