Bilingual Customer Service Specialist — Multi-Location

Sherwin-Williams Co.; Katy (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Sherwin-Williams Co. is hiring a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend solutions. You will strive for high customer satisfaction and support sales goals while maintaining store standards.

Responsibilities include handling transactions, assisting in deliveries, stocking shelves, tinting and mixing products, and staying knowledgeable about product features to upsell and resolve concerns promptly.

Qualifications

• Minimum age of 18 years.
• Legally authorized to work in the United States without sponsorship.
• Able to read, write, and communicate in English and Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail experience

Spanish language

Bilingual EN/ES

Education

High School diploma or GED

Tools

Cash register / POS

Job description

Sherwin-Williams Co. is hiring a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend solutions. You will strive for high customer satisfaction and support sales goals while maintaining store standards.

Responsibilities include handling transactions, assisting in deliveries, stocking shelves, tinting and mixing products, and staying knowledgeable about product features to upsell and resolve concerns promptly.