Bilingual Customer Service & Sales Specialist

Sherwin-Williams Co.; Martinsburg (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams Co. in Martinsburg, WV seeks a Customer Service Specialist to assist customers in person and by phone, determine needs, and present appropriate products while maintaining high visual standards.

You will process transactions, support sales goals, stock shelves, and stay knowledgeable about our paints and coatings. Must be able to lift up to 70 lbs and work flexible hours including evenings and weekends. We prioritize safety and integrity in all interactions.

Qualifications

• Must be at least 18 years old
• Legally authorized to work in the United States without sponsorship
• Able to read, write, and communicate in English and Spanish
• Valid, unrestricted Driver’s License
• Able to lift up to 50 lbs frequently and 70 lbs occasionally
• Able to work evenings and weekends as needed
• Internal candidates: meets expectations rating and HR Cloud eLearning completion

Responsibilities

• Provide excellent customer service to wholesale and retail customers
• Determine customer needs and present appropriate products and services
• Build trust and relationships with customers
• Process sales transactions accurately per policies
• Achieve monthly, quarterly, and yearly sales goals
• Maintain accurate work order files and stock records
• Restock shelves and set up displays
• Tint and mix products per customer specifications
• Assist with deliveries as needed
• Stay knowledgeable on products and options
• Follow inventory control procedures
• Identify opportunities to improve sales

Skills

Customer service

Bilingual English/Spanish

Driver's License

Education

High School diploma or GED

Job description

Sherwin-Williams Co. in Martinsburg, WV seeks a Customer Service Specialist to assist customers in person and by phone, determine needs, and present appropriate products while maintaining high visual standards.

You will process transactions, support sales goals, stock shelves, and stay knowledgeable about our paints and coatings. Must be able to lift up to 70 lbs and work flexible hours including evenings and weekends. We prioritize safety and integrity in all interactions.