Bilingual Paint Store Customer Service Specialist

The Sherwin-Williams Company; Nitro (WV); On-site; USD 24,000 - 38,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers in-person and by phone, determine needs, and recommend products to drive sales at Store #727883 in Cross Lanes, WV. You will ensure high satisfaction, manage transactions, and support deliveries while staying current on product knowledge.

The role emphasizes bilingual communication (English/Spanish), working with wholesale and retail customers, and meeting store sales goals in a dynamic retail environment.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a 'meets expectations' rating on last performance appraisal and have completed HR Cloud eLearning for current position.
• Preferred: High School diploma or GED.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers in-person and by phone, determine needs, and recommend products to drive sales at Store #727883 in Cross Lanes, WV. You will ensure high satisfaction, manage transactions, and support deliveries while staying current on product knowledge.

The role emphasizes bilingual communication (English/Spanish), working with wholesale and retail customers, and meeting store sales goals in a dynamic retail environment.