Bilingual Customer Service & Sales Specialist

Sherwin-Williams Co.; Dallas (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to work with wholesale and retail customers, identifying needs and recommending right products. You will resolve concerns and uphold product quality and store standards while contributing to sales goals.

Responsibilities include assisting customers in person and by phone, processing transactions, stocking displays, tinting and mixing products, and maintaining accurate records. Must be 18+, bilingual, and able to lift up to 50–70 lbs.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to work with wholesale and retail customers, identifying needs and recommending right products. You will resolve concerns and uphold product quality and store standards while contributing to sales goals.

Responsibilities include assisting customers in person and by phone, processing transactions, stocking displays, tinting and mixing products, and maintaining accurate records. Must be 18+, bilingual, and able to lift up to 50–70 lbs.