Bilingual Customer Service & Sales Specialist

Sherwin-Williams; Erie (Erie County); On-site; USD 22,000 - 28,000; Full time

Job summary

Sherwin-Williams in Erie, PA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine their needs, answer questions about products, and recommend the right solutions. You will strive to ensure maximum customer satisfaction while supporting store sales goals.

Responsibilities include processing transactions, helping customers in person and by phone, stocking shelves, tinting and mixing products to spec, delivering orders, and maintaining accurate inventory.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Must read, write, comprehend, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have a rating of meets expectations or higher.
• If internal to Sherwin-Williams, you must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

English proficiency

Spanish proficiency

Customer service

Communication skills

Attention to detail

Education

High School diploma or GED

Tools

Tinting and mixing equipment experience

Job description

Sherwin-Williams in Erie, PA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine their needs, answer questions about products, and recommend the right solutions. You will strive to ensure maximum customer satisfaction while supporting store sales goals.

Responsibilities include processing transactions, helping customers in person and by phone, stocking shelves, tinting and mixing products to spec, delivering orders, and maintaining accurate inventory.