Bilingual Paint & Customer Service Specialist

Sherwin-Williams; Mechanicsburg (Cumberland County); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams Store #3789 in Mechanicsburg, PA is hiring a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend paint solutions. You will resolve concerns, maintain product displays, and help achieve store sales goals while delivering excellent service.

The role involves in-store and phone support, stocking, tinting/mixing to customer specs, and occasional deliveries; some duties may involve lifting and moving items.

Qualifications

• Must be 18 years or older.
• Authorized to work in the United States without sponsorship.
• Valid, unrestricted Driver's License.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Sherwin-Williams internal rating of 'meets expectations' may apply.
• Completion of required HR Cloud eLearning courses (internal).

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Product knowledge

Phone support

Multilingual

Spanish

Team collaboration

Education

High School Diploma or GED

Tools

Tinting equipment

Mixing equipment

Driver's License

Job description

Sherwin-Williams Store #3789 in Mechanicsburg, PA is hiring a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend paint solutions. You will resolve concerns, maintain product displays, and help achieve store sales goals while delivering excellent service.

The role involves in-store and phone support, stocking, tinting/mixing to customer specs, and occasional deliveries; some duties may involve lifting and moving items.