Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Erie (Erie County); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company is hiring a Customer Service Specialist to assist customers in store and by phone, determine needs, and recommend products. You will help maintain displays, process sales, and support delivery operations at Store #705356 in Erie, PA.

Strong English and Spanish communication, a valid driver’s license, and the ability to lift up to 70 lbs are required. This role emphasizes excellent service and achieving sales goals in a fast-paced retail environment.

Qualifications

• Must be 18 years or older.
• Authorized to work in the United States without sponsorship.
• Able to read, write, and communicate in English and Spanish.
• Valid, unrestricted Driver's License.
• Ability to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends, with or without accommodations.
• Internal Sherwin-Williams employees must meet performance rating and HR eLearning requirements.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks; assist in deliveries as needed.
• Maintain in-stock, presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is hiring a Customer Service Specialist to assist customers in store and by phone, determine needs, and recommend products. You will help maintain displays, process sales, and support delivery operations at Store #705356 in Erie, PA.

Strong English and Spanish communication, a valid driver’s license, and the ability to lift up to 70 lbs are required. This role emphasizes excellent service and achieving sales goals in a fast-paced retail environment.