Bilingual Paint Sales & Service Specialist

The Sherwin-Williams Company; Allentown (Lehigh County); On-site; USD 28,000 - 36,000; Full time

Job summary

The Sherwin-Williams Company in Allentown, PA is seeking a Customer Service Specialist to help wholesale and retail customers identify needs, answer questions about Sherwin‑Williams products, and recommend solutions. You will resolve concerns promptly to maximize customer satisfaction and support store sales goals.

Responsibilities include assisting customers in person or by phone, processing transactions, stocking displays, tinting/mixing products, and aiding deliveries.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion
• Must be willing to work evenings and weekends
• If internal to Sherwin‑Williams, you must have received at least a "meets expectations" rating on your most recent performance appraisal
• If internal to Sherwin‑Williams, you must have completed HR Cloud eLearning courses required for your current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and in line with policies
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

English language proficiency

Spanish language proficiency

Driver's license

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Allentown, PA is seeking a Customer Service Specialist to help wholesale and retail customers identify needs, answer questions about Sherwin‑Williams products, and recommend solutions. You will resolve concerns promptly to maximize customer satisfaction and support store sales goals.

Responsibilities include assisting customers in person or by phone, processing transactions, stocking displays, tinting/mixing products, and aiding deliveries.