Bilingual Customer Service & Sales Associate

srsdistribution; Ogden (UT); On-site; USD 22,000 - 30,000; Full time

Job summary

SRS Building Products in Ogden, UT is seeking a Customer Service Representative who delivers outstanding service to walk-in and phone customers. You will support sales, coordinate with drivers and warehouse teams, and ensure smooth order fulfillment while maintaining accurate records.

Ideal candidates have 1–2 years of customer service experience, are bilingual (English/Spanish) preferred, and can navigate CRM/ERP systems.

Qualifications

• Proven customer service experience with active listening and problem solving.
• Familiarity with CRM and ERP systems for order entry and transactions.
• Ability to support sales and identify opportunities.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and coordinates with sales, drivers, and warehouse teams.
• Manages phone inquiries professionally, processes transactions in the ERP system, and supports sales growth.

Skills

Customer service

Phone handling

CRM software

ERP systems

Team collaboration

Bilingual English/Spanish

Driver's license

Background checks

Sales support

Safety-conscious

Education

High school diploma or equivalent

Associate's or bachelor's degree in communications or business management

Tools

CRM systems

ERP platforms

Job description

SRS Building Products in Ogden, UT is seeking a Customer Service Representative who delivers outstanding service to walk-in and phone customers. You will support sales, coordinate with drivers and warehouse teams, and ensure smooth order fulfillment while maintaining accurate records.

Ideal candidates have 1–2 years of customer service experience, are bilingual (English/Spanish) preferred, and can navigate CRM/ERP systems.