Customer Service Representative

Ultimate Staffing; Vista (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Ultimate Staffing is seeking an experienced Customer Service Representative to join their client's team in California. This role focuses on delivering exceptional customer service in a fast-paced environment.

Responsibilities include responding to inquiries, resolving concerns, maintaining records, and collaborating with the team to ensure smooth operations. Excellent communication and organizational skills are essential.

Qualifications

• 2+ years of experience in a customer service or call center role.
• High School diploma or GED.
• Strong communication, planning, and organizational skills.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Responding promptly to customer inquiries through various communication channels.
• Assisting customers with questions and concerns to ensure their satisfaction.
• Maintaining accurate and updated customer records in the system.
• Collaborating with other team members to ensure smooth operations.
• Adapting to different customer situations and finding appropriate solutions.
• Ensuring all customer interactions align with the company's standards and policies.
• Providing feedback on customer interactions to improve the overall customer service process.
• Maintaining a professional and polite attitude when interacting with customers.

Skills

Customer service

Communication

Planning

Organizational skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Ultimate Staffing is actively seeking an experienced Customer Service Representative to join their client's team in California. This is a fantastic opportunity for individuals who thrive in a dynamic environment and are passionate about delivering exceptional customer service.

Responsibilities

Ultimate Staffing is actively seeking an experienced Customer Service Representative to join their client's team in California. This is a fantastic opportunity for individuals who thrive in a dynamic environment and are passionate about delivering exceptional customer service.

• Responding promptly to customer inquiries through various communication channels.
• Assisting customers with questions and concerns to ensure their satisfaction.
• Maintaining accurate and updated customer records in the system.
• Collaborating with other team members to ensure smooth operations.
• Adapting to different customer situations and finding appropriate solutions.
• Ensuring all customer interactions align with the company's standards and policies.
• Providing feedback on customer interactions to improve the overall customer service process.
• Maintaining a professional and polite attitude when interacting with customers.

Requirements

• 2+ years of experience in a customer service or call center role.
• High School diploma or GED required.
• Strong communication, planning, and organizational skills.
• Proficient in Microsoft Word, Excel, and Outlook.

Work Hours

8:00 AM - 5:00 PM, Monday - Friday

Pay

• Competitive pay range of $20 - $25 per hour.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.