Bilingual Customer Service Representative

Lee Hecht Harrison Nederland B.V.; San Diego (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Commuter benefits

401K plan

Employee Assistance Program (EAP)

Job summary

LHH Recruitment Solutions is seeking a Bilingual Customer Service Representative to join our client’s team in La Mesa, San Diego. The role focuses on handling a high volume of calls and inquiries with bilingual English/Spanish support.

This onsite position offers comprehensive benefits and may transition to a hybrid schedule after training, with a standard daytime schedule. Ideal for customer-focused professionals who maintain accurate records and meet quality goals.

Qualifications

• Bilingual English and Spanish required.
• Experience in high-volume call centers or customer service.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong computer and data entry skills.
• Excellent problem-solving and organizational abilities.

Responsibilities

• Handle a high volume of inbound and outbound customer calls
• Respond to customer inquiries via phone and email in a timely and professional manner
• Provide assistance in both English and Spanish
• Resolve customer concerns and elevate complex issues when necessary
• Enter and update customer information accurately in company systems
• Document customer interactions and maintain detailed records
• Meet established productivity, quality, and customer service goals

Skills

Bilingual English/Spanish

High-volume call center

Strong communication

Multitasking

Data entry

Problem solving

Job description

Bilingual Customer Service Representative
Location: La Mesa, San Diego, CA
LHH Recruitment Solutions is seeking a Bilingual Customer Service Representative to join our client’s team in La Mesa, San Diego. This position is ideal for a customer-focused professional with experience handling a high volume of inbound and outbound phone calls in a fast-paced environment. The successful candidate will provide exceptional service to customers while responding to inquiries, resolving concerns, and maintaining accurate records. This role has the potential to transition to a hybrid schedule down the road after training.

Job Duties:

• Handle a high volume of inbound and outbound customer calls
• Respond to customer inquiries via phone and email in a timely and professional manner
• Provide assistance in both English and Spanish
• Resolve customer concerns and elevate complex issues when necessary
• Enter and update customer information accurately in company systems
• Document customer interactions and maintain detailed records
• Meet established productivity, quality, and customer service goals

Qualifications:

• Bilingual in English and Spanish is required
• Previous high-volume call center or customer service experience
• Strong communication and interpersonal skills
• Ability to multitask and work effectively in a fast-paced environment
• Strong computer and data entry skills
• Excellent problem-solving and organizational abilities

Assignment Details:

• Contract to hire role
• Onsite
• Located in La Mesa, San Diego
• Compensation: $22.00 per hour
• Monday- Friday 8:00am-5:00pm PST

Pay Details: $22.00 per hour

Search managed by: Ciara Norton

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave include Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.