Bilingual Customer Service Representative

Express Employment Professionals - Cincinnati East; Londonderry (NH); On-site; USD 32,000 - 36,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Londonderry, NH is hiring a Bilingual Customer Service Representative. The role uses English and Spanish to assist customers by phone, email, and other channels.

It starts at $23 per hour and follows a Monday–Friday first shift from 8am to 5pm. You will enter orders, update records, answer product questions, and help keep customers satisfied through clear, friendly service.

Qualifications

• Fluent in English and Spanish.
• Customer service experience preferred.
• Organized and detail-oriented, especially when entering orders and customer information.
• Able to multitask and prioritize in a fast-paced environment.
• Professional, friendly, and solution-oriented attitude.
• Comfortable working with computers and learning new software.

Responsibilities

• Provide friendly and professional customer service to both English- and Spanish-speaking customers.
• Answer customer questions by phone, email, and other communication channels.
• Process customer orders accurately and efficiently.
• Enter and update customer information and order details in the company system.
• Assist customers with product questions, order status, pricing, and general inquiries.
• Resolve customer concerns and work with internal teams to find solutions.
• Follow up on orders, deliveries, and customer requests to ensure nothing falls through the cracks.
• Communicate with sales, warehouse, and delivery teams to ensure orders are handled correctly.
• Maintain accurate records and documentation.
• Help build positive, long-term relationships with customers through reliable and responsive service.

Skills

English (Fluent)

Spanish (Fluent)

Customer Service

Organized

Detail-Oriented

Multitasking

Professional Attitude

Job description

Bilingual Customer Service Representative

• $23/Hour to start
• Londonderry, NH
• Monday – Friday
• First Shift, 8am – 5pm
• MUST speak fluent English and Spanish!

What’s in it for you?

Put your bilingual skills to work in a role where you’ll actually use them every day! You’ll be part of a team where good communication, attention to detail, and taking care of customers matter. If you enjoy helping people, keeping things organized, and being the person who can make a problem a little easier to solve, you’ll have plenty of opportunities to make an impact.

Why Choose us?

Check out our reviews on Google and see for yourself why people LOVE working for Express!

Duties:

• Provide friendly and professional customer service to both English- and Spanish-speaking customers
• Answer customer questions by phone, email, and other communication channels
• Process customer orders accurately and efficiently
• Enter and update customer information and order details in the company system
• Assist customers with product questions, order status, pricing, and general inquiries
• Resolve customer concerns and work with internal teams to find solutions
• Follow up on orders, deliveries, and customer requests to make sure nothing falls through the cracks
• Communicate with sales, warehouse, and delivery teams to ensure orders are handled correctly
• Maintain accurate records and documentation
• Help build positive, long-term relationships with customers through reliable and responsive service

What we look for…

• Fluent in both English and Spanish
• Customer service experience preferred
• Organized and detail-oriented, especially when entering orders and customer information
• Able to multitask and prioritize in a fast-paced environment
• Professional, friendly, and solution-oriented attitude
• Comfortable working with computers and learning new software