Bilingual Customer Service Representative

Addison Group; Oklahoma City (OK); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Addison Group is partnering with a stable financial services organization to hire bilingual customer service professionals. This role supports customers by phone in Spanish and English, handling account questions and offering solutions in a structured call center setting.

Comprehensive training is provided to ensure confidence in navigating systems and delivering high-quality experiences. The position emphasizes strong communication, reliability, and teamwork, with weekend shifts possible,

Qualifications

• Fluent in both Spanish and English (verbal and written).
• Previous customer service or call center experience preferred.
• Comfortable in a fast-paced, phone-based environment.
• Strong attention to detail and ability to multitask.
• Basic computer proficiency and ability to navigate multiple systems.
• Dependable with strong attendance and communication skills.
• Occasional Saturday shift may be required based on business needs.
• Structured training program provided.
• Performance-based incentive opportunities available.
• Competitive hourly pay.
• Growth and advancement opportunities.
• Supportive team environment.
• Business casual dress code.

Responsibilities

• Answer incoming calls and assist Spanish- and English-speaking customers.
• Make outbound follow-up calls as needed.
• Review customer information and provide clear, accurate guidance.
• Enter and update account details within internal systems.
• Maintain thorough documentation of all customer interactions.
• Meet established productivity and quality standards.

Skills

Bilingual

Customer service

Call center

Multitasking

Attendance

Tools

CRM systems

Job description

Pay: $19 – $20 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client, a stable and growing organization in the financial services industry, to hire bilingual customer service professionals. This is a team-oriented environment that values strong communication skills, reliability, and a commitment to helping customers find solutions.

Job Description:

The Bilingual Customer Service Representative will support customers by phone, assisting them with account-related questions and exploring available solutions. This role requires fluency in both Spanish and English and involves handling a mix of inbound and outbound calls in a structured call center setting. Comprehensive training is provided to ensure employees feel confident navigating systems, understanding processes, and delivering a high-quality customer experience.

Key Responsibilities:

• Answer incoming calls and assist Spanish- and English-speaking customers
• Make outbound follow-up calls as needed
• Review customer information and provide clear, accurate guidance
• Enter and update account details within internal systems
• Maintain thorough documentation of all customer interactions
• Meet established productivity and quality standards

Qualifications:

• Fluent in both Spanish and English (verbal and written)
• Previous customer service or call center experience preferred
• Comfortable working in a fast-paced, phone-based environment
• Strong attention to detail and ability to multitask
• Basic computer proficiency and ability to navigate multiple systems
• Dependable with strong attendance and communication skills
• Occasional Saturday shift may be required based on business needs
• Structured training program provided
• Performance-based incentive opportunities available
• Competitive hourly pay
• Growth and advancement opportunities
• Supportive team environment
• Business casual dress code

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.