Customer Service Representative - Bilingual Spanish

Prime Source Foods; Londonderry (NH); On-site; USD 37,000 - 46,000; Full time

Job summary

Prime Source Foods in Londonderry, NH is seeking a bilingual English/Spanish Center of the Plate Customer Service Representative. You will handle calls, process orders, provide pricing, and support the Sales team while maintaining accurate account information.

The role requires on-site work, strong communication, and the ability to manage multiple tasks in a fast-paced food service environment. Fluency in both languages is essential.

Qualifications

• Fluent in English and Spanish for inbound/outbound customer support.
• Excellent written and verbal communication in a fast-paced environment.
• Strong phone etiquette and ability to handle multiple tasks.

Responsibilities

• Answer and follow up on inbound calls until handed off to Sales.
• Process orders from existing customers when Sales is unavailable.
• Provide pricing from sales sheets and assist in creating new sheets.
• Maintain delivery and account information; handle returns per policy.
• Address complaints professionally and route to Sales when needed.

Skills

Bilingual English/Spanish

Customer service

Phone etiquette

Multitasking

Job description

We are currently seeking a dynamic and customer-oriented Bilingual English/Spanish Center of the Plate Customer Service Representative to join our team. The ideal candidate will be instrumental in providing exceptional service and support to our clients, with a focus on center-of-the-plate products. We are currently seeking a dynamic and customer-oriented Bilingual English/Spanish Center of the Plate Customer Service Representative to join our team. The ideal candidate will be instrumental in providing exceptional service and support to our clients, with a focus on center-of-the-plate products. Fluency in both English and Spanish is essential and required to cater to our diverse customer base.

If you are passionate about delivering top-notch customer experiences and have expertise in the food service industry.

Requirements

• Answers and fields inbound phone calls and follows up with each call until a Sales Representative receives it.
• When the Sales Representative is out on vacation or busy, will take orders from existing customers including
  • (a) keying orders into order entry from sales notes or by phone from the customer.
  • (b) provide pricing to customers from Sales prepared sheets.
  • (c) Assist sales Representatives in making new sheets.
  • (d) takeover handling will call only customers from Sales Representatives upon request.

• Tracks delivery shortages to assigned accounts on a spreadsheet, including communicating with a Sales Representative to ensure the Representative contacts customers before delivery.
• Performs account maintenance by processing account information such as address changes and statement requests.
• Process returns from previous deliveries by referring them to the respective Sales Representative and following other department policies and procedures.
• Handles customer complaints appropriately, including carefully listening to customer complaints with respect and professionalism and knowing when to forward customer complaints to the Sales Department.
• Reports working punctually and regularly as scheduled.
• Builds and maintains positive relations with coworkers.
• Makes customers and their needs a primary focus of one’s actions, including developing and sustaining upbeat customer relationships.
• Possesses, acquires- and maintains the technical or professional expertise required to do the job effectively and create effective customer solutions.
• Perform other duties as assigned.

Work Environment and Physical Requirements

• Must be fluent in both English and Spanish; must read, write, and speak Spanish and English.
• Must be able to be physically onsite (Londonderry, NH).
• Must be authorized to work in the U.S. as we are unable to sponsor or take over sponsorship.
• Must be flexible and able to work 8:30am-5pm, Sun-Thurs or Mon - Friday.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Frequent use of a keyboard, mouse, multiple monitors, and other standard office equipment. Ergonomic desks are installed to avoid periods of prolonged sitting.
• There is occasional daily phone use and team video meetings.

Preferred Qualifications/Skills

• Excellent customer service skills, including proper phone etiquette, ability to identify customer needs, passion for excellence in treating and caring for customers, practice listening skills, and handling complex customer complaints.
• Strong keyboard skills with familiarity with Windows-based computers, including knowledge of Open Office and building and maintaining spreadsheets.
• Strong organizational skills with the ability to multi-task and independently manage multiple work tasks in a fast-paced environment. When working on a project, any inbound phone call must be prioritized.
• Team player, proactive, detail-oriented, and focused on results.
• Willingness and ability to work flexibly and occasionally overtime when needed.
• Ability to maintain a professional, positive, and friendly attitude in a busy environment.
• Ability to proactively assist the Sales Department when they are out on the road in prospecting and customer service.
• Ability to maintain confidentiality.
• Excellent written and verbal communication skills.