Bilingual Customer Service Representative

Express Employment Professionals - Cincinnati East; Tampa (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Bilingual Customer Service Representative fluent in Spanish and English. You will support customers across phone, email, and web chat while maintaining accurate records and helping with product information and issues.

The role requires strong communication, a high school diploma, and prior customer service/retail experience. Schedule includes weekdays and every other Saturday, with a customer-focused, team-oriented workplace.

Qualifications

• Bilingual fluency in Spanish and English (required).
• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Previous experience in customer service & retail environments preferred.
• Comfortable using computers, email, and customer service software.
• Ability to multitask and manage time effectively.
• Positive attitude and team-oriented mindset.

Responsibilities

• Provide introductory product and service information to prospective and new customers.
• Greet and assist walk-in clients with professionalism and care.
• Handle customer complaints and troubleshoot product or service issues.
• Follow up with customers via phone, email, or web chat to ensure satisfaction.
• Access customer databases to retrieve and update account information.
• Recommend additional products or services that may benefit the customer.
• Escalate complex queries or concerns to appropriate departments when necessary.
• Maintain accurate and up-to-date customer records after each interaction.

Skills

Bilingual Spanish-English

Verbal and written communication

Customer service

Multitasking

Team player

Education

High school diploma or equivalent

Tools

CRM software

Email/phone/web chat

Job description

Bilingual Customer Service Representative (Spanish/English)

Pay: $18/hour

Monday-Friday, 8:00 AM-5:00 PM

Every other Saturday, 9:00 AM-2:00 PM

We’re hiring a Bilingual Customer Service Representative fluent in Spanish and English to join our team and provide exceptional support to both new and existing customers. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is comfortable communicating across multiple channels including phone, email, and web chat.

Key Responsibilities

• Provide introductory product and service information to prospective and new customers

• Greet and assist walk-in clients with professionalism and care

• Handle customer complaints and troubleshoot product or service issues

• Follow up with customers via phone, email, or web chat to ensure satisfaction

• Access customer databases to retrieve and update account information

• Recommend additional products or services that may benefit the customer

• Escalate complex queries or concerns to appropriate departments when necessary

• Maintain accurate and up-to-date customer records after each interaction

Qualifications

• Bilingual fluency in Spanish and English (required)

• High school diploma or equivalent

• Strong verbal and written communication skills

• Previous experience in customer service&retail, environments preferred

• Comfortable using computers, email, and customer service software

• Ability to multitask and manage time effectively

• Positive attitude and team-oriented mindset

Top Skills for Success

• Customer support and conflict resolution

• CRM and database navigation

• Product knowledge and upselling techniques

• Attention to detail and record-keeping

• Adaptability and professionalism