Bilingual Customer Service Representative

Express Employment Professionals - Cincinnati East; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a friendly bilingual Customer Service Representative to support customers in English and a second language. The role emphasizes accurate information, issue resolution, and courteous service in a fast-paced environment.

The ideal candidate will handle calls, emails, and transactions, document interactions, and collaborate across teams to ensure high satisfaction and adherence to policies.

Qualifications

• Fluent in English and a second language (verbal and written).
• High school diploma or equivalent required.
• Previous customer service experience preferred.

Responsibilities

• Answer incoming calls, emails, and customer inquiries in English and a second language.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and concerns professionally and efficiently.
• Process orders, account updates, payments, and other customer transactions.
• Document customer interactions and maintain accurate records in company databases.
• Escalate complex issues to management when necessary.
• Follow company standards for customer service and compliance.
• Build positive relationships with customers by providing timely and courteous assistance.
• Collaborate with team members and other departments to resolve customer issues.
• Meet performance goals related to quality, productivity, and customer satisfaction.

Skills

Bilingual communication

Customer service

Multitasking

Microsoft Office

Data entry

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

We are seeking a friendly, professional, and customer-focused Bilingual Customer Service Representative for one of our clients. The ideal candidate will provide exceptional customer support in both English and a second language, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. Strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment are essential.

Essential Duties and Responsibilities

• Answer incoming calls, emails, and customer inquiries in English and a second language.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and concerns professionally and efficiently.
• Process orders, account updates, payments, and other customer transactions.
• Document customer interactions and maintain accurate records in company databases.
• Escalate complex issues to management when necessary.
• Follow company standards for customer service and compliance.
• Build positive relationships with customers by providing timely and courteous assistance.
• Collaborate with team members and other departments to resolve customer issues.
• Meet performance goals related to quality, productivity, and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Fluency in English and a second language (verbal and written).
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with computers, customer service software, and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking skills.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to communicate clearly by phone, video, and written correspondence.
• Occasionally lift and move items up to 20 pounds.