Bilingual Customer Service Rep (English/Spanish)

Prime Source Foods; Londonderry (NH); On-site; USD 37,000 - 46,000; Full time

Job summary

Prime Source Foods in Londonderry, NH is seeking a bilingual English/Spanish Center of the Plate Customer Service Representative. You will handle calls, process orders, provide pricing, and support the Sales team while maintaining accurate account information.

The role requires on-site work, strong communication, and the ability to manage multiple tasks in a fast-paced food service environment. Fluency in both languages is essential.

Qualifications

• Fluent in English and Spanish for inbound/outbound customer support.
• Excellent written and verbal communication in a fast-paced environment.
• Strong phone etiquette and ability to handle multiple tasks.

Responsibilities

• Answer and follow up on inbound calls until handed off to Sales.
• Process orders from existing customers when Sales is unavailable.
• Provide pricing from sales sheets and assist in creating new sheets.
• Maintain delivery and account information; handle returns per policy.
• Address complaints professionally and route to Sales when needed.

Skills

Bilingual English/Spanish

Customer service

Phone etiquette

Multitasking

Job description

Prime Source Foods in Londonderry, NH is seeking a bilingual English/Spanish Center of the Plate Customer Service Representative. You will handle calls, process orders, provide pricing, and support the Sales team while maintaining accurate account information.

The role requires on-site work, strong communication, and the ability to manage multiple tasks in a fast-paced food service environment. Fluency in both languages is essential.