Bilingual Customer Service Rep

HUDSON CITY CONSULTING LIMITED LIAB; Kearny (NJ); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Job summary

HUDSON CITY CONSULTING LIMITED LIAB is hiring a Bi-Lingual Customer Service Representative in Kearny, NJ. The role focuses on answering calls, greeting customers, and educating them about products/services while supporting production status for select accounts.

The position requires 3+ years in a business environment, strong communication skills, and proficiency in Microsoft Office. You will work in a fast-paced setting with teammates across functions.

Qualifications

• Minimum 3 years of experience in a business environment.
• Bilingual in English and Spanish.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively with a wide range of people.
• Organized and able to work efficiently in a fast-paced environment.
• Proficient with Microsoft Office products.

Responsibilities

• Answering phone calls and directing them to the appropriate team member.
• Greeting customers in a professional manner.
• Educating customers about our products/services.
• Managing key accounts and providing production status on projects.
• Navigate within the ERP system that runs our production process.
• Coordinate sending of samples to customers and prospects.
• Perform other related duties and special projects as assigned.

Skills

Customer Service

Experience in business env

Bilingual English/Spanish

Interpersonal communication

Analytical & problem-solving

Collaborative teamwork

Organization skills

Microsoft Office

Tools

ERP system

Job description

Benefits

• Competitive salary
• Health insurance
• Paid time off

We are currently hiring for a Bi-Lingual Customer Service Representative. This position will be an important part of our team, and we are looking for motivated individuals who wants to grow with us as a team and be part of such a dynamic industry.

Duties & Responsibilities

• Answering phone calls and directing them to the appropriate team member.
• Greeting customers in a professional manner.
• Educating customers about our products/services.
• Ability to manage some key accounts including providing the production status on certain projects.
• Navigate within our ERP system that runs our production process.
• Coordination of sample sending to potential and existing customers.
• Perform other work-related duties and special projects as assigned.

Qualifications

• Customer Service
• 3+ years' experience in a business environment
• Bilingual (English/Spanish)
• Excellent interpersonal and written/verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with a wide range of people.
• Organization skills and the ability to work efficiently in a fast-paced environment.
• Efficient in Microsoft Office Products.

Schedule

Monday to Friday Hours: 8:00 am to 5:00pm Pay: $20 - $23/hr. depending on experience