Bilingual Customer Service Representative

iT Resource Solutions.net,inc; El Paso (TX); On-site; USD 30,000 - 32,000; Full time

Job summary

iT Resource Solutions.net,inc is seeking a dedicated Customer Service Representative to join our team in El Paso, Texas. The role focuses on delivering exceptional service, handling inquiries, resolving issues, and promoting satisfaction in a fast-paced environment.

Training and support are provided to help you succeed. The position involves handling calls, providing product information, processing orders, and upselling to boost revenue.

Qualifications

• Previous experience in customer service preferred.
• Strong analytical skills to understand needs and provide effective solutions.
• Maintain professionalism and positive attitude under pressure.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Provide product information, process orders, and resolve complaints.
• Conduct data entry tasks accurately and efficiently.
• Analyze customer needs to offer solutions.
• Upsell products or services to increase revenue.

Skills

Customer service

Communication skills

Data entry

Upselling

Job description

Job Overview

Our company is seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and promoting customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Duties

* The primary duties and responsibilities of the Customer Service Representative include:

• Handling inbound and outbound calls to assist customers with inquiries and concerns.
• Providing product information, processing orders, and resolving customer complaints.
• Conducting data entry tasks accurately and efficiently.
• Analyzing customer needs to offer appropriate solutions.
• Upselling products or services to increase sales revenue.

Requirements

* The successful candidate should possess the following qualifications:

• Previous experience in customer service or a related field is preferred.
• Strong analytical skills to understand customer requirements and provide effective solutions.
• Ability to maintain professionalism and positive attitude under pressure.

Job Type: Full-time Contract

Pay: $15.00 per hour

Hours Availability are 24/7 prefer afternoon and weekend shift times in possible