Bi-lingual Customer Service Rep.

HUDSON CITY CONSULTING LIMITED LIAB; Kearny (NJ); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Job summary

HUDSON CITY CONSULTING LIMITED LIAB is seeking a Bi-Lingual Customer Service Representative based in Kearny, New Jersey. The role involves answering calls, greeting customers, and educating them about our products. Candidates should have at least 3 years of customer service experience and be bilingual in English and Spanish. The pay ranges from $20 to $23 per hour based on experience. Benefits include competitive salary, health insurance, and paid time off.

Qualifications

• 3+ years' experience in a business environment.
• Excellent interpersonal and written/verbal communication skills.
• Ability to work collaboratively with a wide range of people.
• Efficient in Microsoft Office Products.

Responsibilities

• Answering phone calls and directing them to the appropriate team member.
• Greeting customers in a professional manner.
• Educating customers about our products/services.
• Managing key accounts and providing production status on projects.
• Navigating within our ERP system.
• Coordinating sample sending to potential and existing customers.
• Performing other work-related duties and special projects as assigned.

Skills

Customer Service

Bilingual (English/Spanish)

Interpersonal communication

Analytical skills

Problem-solving skills

Organization skills

Microsoft Office Products

Job description

Benefits:

• Competitive salary
• Health insurance
• Paid time off

We are currently hiring for a Bi-Lingual Customer Service Representative. This position will be an important part of our team, and we are looking for motivated individuals who want to grow with us as a team and be part of such a dynamic industry.

Duties & Responsibilities:

• Answering phone calls and directing them to the appropriate team member.
• Greeting customers in a professional manner.
• Educating customers about our products/services.
• Ability to manage some key accounts including providing the production status on certain projects.
• Navigate within our ERP system that runs our production process.
• Coordination of sample sending to potential and existing customers.
• Perform other work-related duties and special projects as assigned.

Qualifications:

• Customer Service
• 3+ years' experience in a business environment
• Bilingual (English/Spanish)
• Excellent interpersonal and written/verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with a wide range of people.
• Organization skills and the ability to work efficiently in a fast-paced environment.
• Efficient in Microsoft Office Products.

Schedule: Monday to Friday Hours: 8:00 am to 5:00pm Pay: $20 - $23/hr. depending on experience