Bilingual Customer Service Rep (Spanish) – Onsite

TOPPAN Packaging Americas; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company 

Paid time off & holidays

Tuition reimbursement

Wellbeing tools and EAP

Job summary

TOPPAN Packaging Americas is seeking a Customer Service Representative for an onsite role in Charlotte, NC or Elk Grove Village, IL. You will handle complex inquiries, resolve issues, and guide junior team members with strong communication and a customer-centric approach.

The ideal candidate has a Bachelor’s degree or 5+ years of customer service experience, is proficient in MS Word/Excel, and fluent in Spanish.

Qualifications

• Bachelor Degree or 5+ years of Customer Service Experience.
• Proficient in MS Word and MS Excel.
• Proficient in speaking and writing in Spanish.

Responsibilities

• Listen attentively and communicate effectively via various channels.
• Maintain attention to detail and strong organizational skills.
• Manage customer requirements and respect timelines.
• Produce well-polished written communications and solid verbal skills.
• Work accurately with numbers and use MS Office tools.
• Multitask in a fast-paced environment with tight deadlines.
• Support developing and initiating process improvements.
• Participate in special projects as needed.
• Build positive relationships with internal and external stakeholders.
• Plan and prioritize workload with organization.

Skills

Spanish bilingual

Communication skills

Attention to detail

Organizational skills

Multitasking

MS Word

MS Excel

Education

Bachelor's degree or 5+ years customer service experience

Tools

MS Word

MS Excel

Job description

TOPPAN Packaging Americas is seeking a Customer Service Representative for an onsite role in Charlotte, NC or Elk Grove Village, IL. You will handle complex inquiries, resolve issues, and guide junior team members with strong communication and a customer-centric approach.

The ideal candidate has a Bachelor’s degree or 5+ years of customer service experience, is proficient in MS Word/Excel, and fluent in Spanish.