Bilingual Customer Support Specialist - English & Spanish

Macenvelopes; Jacksonville, Northern (FL, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Mac Papers + Packaging is seeking a Customer Support Specialist who is fluent in English and Spanish to serve as a liaison between customers and the company. You will provide product and service information, resolve issues, and ensure accurate documentation in the CRM system.

The role requires 1–3 years of customer support experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Fluent in English and Spanish.
• 1–3 years of proven customer support experience.
• Strong phone contact handling and active listening.

Responsibilities

• Answer customer calls professionally and timely.
• Assess needs and provide solutions that exceed expectations.
• Document all interactions and maintain CRM records.
• Respond with accurate product and service information.
• Manage inquiries on inventory, quotes, and product availability.
• Resolve complaints with timely, effective follow-ups.

Skills

Bilingual EN/ES

CRM familiarity

Customer support

Communication skills

Multi-tasking

MS Office

Education

High school diploma or GED

Tools

CRM software

Job description

Mac Papers + Packaging is seeking a Customer Support Specialist who is fluent in English and Spanish to serve as a liaison between customers and the company. You will provide product and service information, resolve issues, and ensure accurate documentation in the CRM system.

The role requires 1–3 years of customer support experience, strong communication skills, and the ability to multitask in a fast-paced environment.